Shipping Policies offers heavily discounted freight on all items shipping to the continental 48 states. If you would like to arrange for a pickup to avoid a shipping charge, most products can be picked up in Chicago, Illinois. To order for pickup, please call us at (800) 929-5792 to place your order by phone. We ship most of our orders via UPS ground. We have found UPS to be the best at handling our large cartons of furniture. Their tracking service is second to none. Air freight is available for a substantial premium.

For larger orders, we may choose to ship your order via common carrier. Our preferred trucking companies are Roadrunner and The Custom Companies. Most products will take about 2-3 days to ship to the Midwest and about 4-5 days to ship to the East Coast or West Coast.

From time to time, shipping companies make mistakes. If your order was received short or damaged, please make a note on the shipper's receiving ticket and give us a call right away. We will do our best to locate, replace, or fix any item damaged or missing. If for any reason you or your company has an issue with a particular carrier, please inform us at the time of purchase. We will do our best to accommodate.